🔑 Pickup, ⏭️ Extensions & 🏁 Dropoff

To Our Valued Client,

🔑 PICKUP ADDRESS & REQUIREMENTS

The full pickup address is provided via email after your rental payment(s) is completed. (IF ADDRESS CHANGES FOR ANY REASON, YOU WILL RECEIVE A TEXT WITH AN UPDATE)

📍 Nearby Landmark:

H-E-B Plus
9238 N Loop 1604 W, San Antonio, TX 78249

Before pickup and for any applicable rental agreement extensions & renewals:

Your payment invoice will be emailed after your signature/initials are complete.
Your completed signature must match your driver’s license. We will re-email the rental agreement for you to re-sign and re-initial before pickup if signature and initials are not successful.
Your completed initials must legibly include the first letter of your first, middle (if applicable) and last name.

For pick up:

Please bring your valid driver’s license
Please text us when you are approximately 15 to 30 minutes away so a representative can meet you on time.
At pickup, we will take a quick confirmation photo that may be added to your rental agreement photos section, showing:
- Your face
- Your driver’s license
- The vehicle's license plate
*We may also ask you to open your applicable gig app to show the representative your profile and earnings in person confirmation.
Any applicable Pickup & Dropoff Photos (ie. Pickup Verification, odometer, next oil change windshield sticker) may be added to your rental agreement pre/post pickup/dropoff)
Vehicle Walkthrough
Key handoff

⏭️ EXTENSIONS & RENEWALS REQUIREMENTS

To continue and extend your rental:

Text us "EXTEND" and your new end date
Then you may be asked to re-sign and/or re-initial your rental agreement
Once your rental agreement is signed & initialed, your extension payment invoice will be emailed to you
Pay your extension invoice to avoid sevice interruptions and fees.
Once your extension invoice is paid, your service wil remain active.

Reservation renewals are required for long term renters who rent past 31 days.

For renewals past 31 days you will be required to sign and initial a new rental agreement.

🏁 DROPOFF REQUIREMENTS

Dropoff Location:
The full pickup address is provided via email after your rental payment(s) is completed. You may park safely on this street. (IF ADDRESS CHANGES FOR ANY REASON, YOU WILL RECEIVE A TEXT WITH AN UPDATE)

🏁 YOUR DROPOFF CHECKLIST:

Please ensure the fuel level is returned to the same level as when the vehicle was provided to you.
Please ensure the vehicle is returned in the same general cleanliness condition as when it was provided to you.
You may check out anytime before your reservation end time (see your emailed rental agreement).
Simply text us approximately 15 minutes before you arrive at the drop-off location so we know you're approaching.
Once parked at the drop-off location, text us a photo of the odometer showing gas level and mileage.
Check for belongings.
Roll up all windows.
Text us interior photos (front and back seats and floors, and trunk)
Turn off the engine and all lights.
open driver door slightly then lock all doors.
Place key & key chain inside the small black bag in middle console before exiting the vehicle.
Ensure all doors & trunk are locked.
Text us photos of all 4 sides of exterior.
Once everything above is completed, please text us "CHECKED OUT"

♻️ RETURNING RENTER STEPS

After receiving your official approval, completing onboarding, and successfully completing your first rental with us, re-booking is a breeze! Here are the Returning Renter steps in this exact order if your email, phone number, and driver's license remain the same:

Step 1 - Book
- Complete our Returning Renter Form here
- If you have a $0 balance with the company, then proceed to Step 2.
  - If you have an outstanding balance with the company, text "Pay Unpaid Invoice [+ Your Full Name + Your Email Address]" , and a BL Rep will get back to you shortly.
- Or you may text us
  1. your pickup & dropoff date and time,
  2. your vehicle choice,
  3. and confirmation of whether your rental will be used for gig commercial use (Uber, Lyft, Doordash) or non-gig.
- We'll then confirm availability, vehicle & coverage choice.
Step 2 - Review Key Terms + Sign + Pay
- Review key terms then reply with the yellow highlighted standalone terms & payment authorization message, to the email we'll send you
- Reservation Confirmation Emailed
- Sign and Initial Rental Agreement
- Rental Payment
- Email or Text proof of your rental car coverage (Bonzah.com if for commercial use or RentalCover.com or WithHugo.com for non-commercial use. Please request approval to use a different 3rd party rental car coverage company)
Step 3 - Pickup
- Pickup & Dropoff Instructions emailed
- At the picup location, conduct a vehicle walk-through
- take a pickup confirmation photo showing:
  - the rental vehicle's license plate
  - your driver's license held to your face
  - This photo may be added to the photo section of your rental agreement
- Key hand off