BEZZEMI LUXURY RENTAL TERMS, CONDITIONS, & AGREEMENT

This Rental Agreement (“Agreement”) is entered into between BEZ LLC d/b/a Bezzemi Luxury (“Lessor”), a private rental company located at 10127 Morocco Street, San Antonio, Texas 78216, and the undersigned renter (“Renter”).
Lessor is not Renter’s agent for any purpose. Nothing in this Agreement shall be construed to create any partnership, joint venture, agency, or employment relationship between the parties.
This Agreement may be assigned by Lessor, in whole or in part, without notice to Renter. Renter may not assign, delegate, sublicense, or transfer any rights or obligations under this Agreement without Lessor’s prior written consent.
By entering into this Agreement and submitting information during onboarding, Renter consents to identity verification, fraud prevention checks, and risk assessment procedures required for rental approval and continued service.
By signing this Agreement, Renter acknowledges that they have read, understood, and agreed to all terms and conditions contained herein. Failure or refusal to read this Agreement does not waive compliance or enforcement.

KEY TERMS & POLICIES

The following terms apply to all rentals and must be reviewed and agreed to prior to vehicle pickup.

1a. Rental Duration and Charges

By starting and continuing a rental beyond the initial reservation period, the renter authorizes additional charges under the terms of the rental agreement.

The renter is responsible for all rental charges for each day the vehicle remains in their possession and has not been properly returned in accordance with the return instructions, regardless of whether the vehicle is being used, parked, inactive, or requires coordination with Bezzemi Luxury for return.

If the vehicle cannot be driven for any reason, the renter must immediately contact Bezzemi Luxury to arrange return or retrieval. Rental charges will continue until the vehicle is returned or recovered.

2a. Identification and Verification

A valid driver’s license and current mailing address must be submitted prior to pickup.

At the time of pickup, the renter must complete a verification photo showing:

• The renter’s driver’s license

• The renter’s face

• The vehicle’s license plate

This verification photo will be attached to the rental agreement as part of the official rental record.

3a. Rideshare and Delivery Use

If the vehicle will be used for rideshare or delivery purposes, the renter must provide proof of an active Uber, Lyft, or delivery account prior to pickup.

Bezzemi Luxury is not responsible for any suspension, deactivation, or limitation of the renter’s access to rideshare or delivery platforms.

4a. Insurance Requirements

Proof of insurance must be submitted prior to pickup and must remain active for the full duration of the rental.

Coverage must be valid for rental use and the renter’s intended use, including rideshare or delivery if applicable.

Failure to maintain active coverage may result in service interruption, remote vehicle disablement, and/or forfeiture of any deposit.

Accepted coverage includes:

• Personal full coverage insurance (must include comprehensive and collision)

• Rental or gig coverage (e.g., withhugo.com or rentalcover.com)

• Credit card rental coverage (subject to verification and approval)

The renter is solely responsible for confirming that their coverage applies to rental use, third-party damages, injuries, and any applicable commercial use.

5a. Payment and Authorization

The payment method used must match the renter’s legal name as shown on their driver’s license. Third-party payments are not permitted.

A reservation is not secured until payment has been successfully completed.

The full pickup address will be provided after payment is received.

The renter must confirm authorization by sending “I authorize this charge” as a standalone message to approve:

• The initial rental charge

• Any rental extensions

• Any applicable fees under the agreement

Rental extensions may be automatically invoiced while the vehicle remains in the renter’s possession.

6a. Vehicle Return Requirements

The vehicle must be returned to the original pickup location unless otherwise approved.

At return, the vehicle must be:

• At the same fuel level as received

• Clean and free of excessive dirt or debris

• Safely parked

• Accompanied by required drop-off photos and an odometer photo

Failure to follow return instructions may affect future rental eligibility and may require a refundable security deposit for future bookings.

7b. Usage Restrictions

Vehicle use is limited to a 50-mile radius from Converse, Texas, unless prior written approval is obtained.

Unauthorized travel outside the approved area may result in additional charges, vehicle system interruption, and account review.

8b. Tolls and Fees

Toll road usage is not permitted.

If tolls or related fees are incurred during the rental, the renter is responsible for payment. These charges may be:

• Invoiced to the renter
  Charged to the payment method on file

• Transferred to the renter by the toll authority

9a. Non-Payment and Enforcement

Failure to make payment or return the vehicle as agreed may result in:

• Remote vehicle disablement

• Repossession

• Forfeiture of any deposit

If the vehicle is not returned and payment is not made, the rental may be reported as stolen and local authorities may assist in recovery.

Unpaid balances may result in legal action, including court claims.

10a. Emergencies

If the renter experiences an emergency that affects payment or the ability to return the vehicle, the renter must notify Bezzemi Luxury immediately so that appropriate arrangements can be made.

11a. Scheduling and Timing

The reservation start time is defined in the signed rental agreement and remains in effect regardless of the renter’s arrival time.

Any requested changes to the reservation must be communicated prior to payment and arrival and are subject to approval.

For weekly rentals, the first week may be prorated depending on the start date, after which the standard billing cycle will apply.

12a. Signature Requirements

The renter’s signature and initials must match the name and format shown on the renter’s driver’s license.

If the signature does not match, updated documents will be issued for re-signing.

Updated agreements may be required periodically (typically every 14 to 30 days) for compliance purposes.

13a. Law Enforcement and Verification

If requested by law enforcement, the renter should inform officers that the vehicle is a commercial rental.

Law enforcement may contact Bezzemi Luxury at 800-207-9868 for verification of registration or rental status.

1. DEFINITIONS & FEES (CRITICAL)

For clarity, consistency, and enforcement, the following terms apply throughout this Agreement:

• “Rental Property” means any vehicle, trailer, equipment, spare tire, wheel lock key, lug wrench, interior mats, accessory, key, fob, chain, device, or other tangible or electronic property provided or made available by Lessor to Renter under this Agreement, whether individually or collectively, including any replacements, substitutions, or additions.

• “Reservation End Time” means the exact date and time shown in the reservation system when payment is due.

• “Active Rental” means a rental with no unpaid balances, no policy violations, and valid coverage in effect.

• “Closed Hours” means any period during which Bezzemi Luxury does not accept, review, approve, or process payments.

• “Non-Compliant Status” means a condition in which the rental is no longer active due to late payment, closed-hour violation, insurance breach, or policy violation.

• “Closure Fee” means a $50 administrative fee assessed when a renter attempts to submit, initiate, schedule, or request payment during Closed Hours, regardless of whether the payment succeeds or fails.

• “Material Breach” means any violation of this Agreement that authorizes Lessor to pause, disable, recover, terminate, or pursue legal enforcement related to the Rental Property.

• “DCCP” means Damage Cost Credit Proman that Bezzemi Luxury provides if selected. This is not insurance.

The following fees apply throughout this Agreement:

• Late Fee: $25.00 per late day

• Late Return: $25.00 + One Full Day Rate per the amount of days the vehicle is dropped off late without payment

• Fuel not refilled: $10.00 + Cost of fuel

• Excessive dirt in vehicle or Improper Return or Lost or unreturned vehicle or key/fob/chain: $150.00

• Smoking, vaping, pets, or burns: $500.00

• Out-of-county travel: Vehicle system pause + Review + 50 cents per mile

• Key/fob replacement and recalibration: $2,000.00+

• Repossession Fee: $300

• Chargebacks/card payment reversals: $35 each

• Closure Fee: $50

Unpaid fees can affect future rental eligibility.

2. RENTAL TERM & RESERVATION END TIME

2.1 Rental Term
The rental term begins at the date and time the Rental Property is released to Renter and continues until the Reservation End Time, unless properly extended in accordance with this Agreement.
Renter acknowledges that possession or continued use of the Rental Property after the Reservation End Time without compliance constitutes unauthorized use.

2.2 Reservation End Time
“Reservation End Time” is the exact date and time shown in Lessor’s reservation system and communicated to Renter by email, text, invoice, or agreement documentation.
Reservation End Time is a firm deadline and is not flexible, implied, or subject to grace unless expressly stated in writing by Lessor.

2.3 Payment Deadline
All rental charges, extensions, fees, and balances must be paid in full before the Reservation End Time.
Payment is deemed received only when a successful receipt is issued by the payment processor. Pending payments, partial payments, payment promises, screenshots, or intent to pay do not constitute payment.

2.4 Effect of Expiration
If payment is not completed before the Reservation End Time:
(a) the rental immediately enters Non-Compliant Status;
(b) late fees may accrue;
(c) coverage or program (DCCP) may lapse;
(d) extension rights are forfeited; and
(e) Lessor may exercise any remedies available under this Agreement, including vehicle pause, recovery, or termination, without notice.

2.5 No Implied Extensions
No extension is implied by continued possession, prior course of dealing, verbal statements, or delayed enforcement.
Only written confirmation from Lessor, combined with full payment and execution of updated documentation, constitutes a valid extension.

3. PAYMENTS, CLOSED HOURS, FEES & SATURDAY REOPENING

3.1 Payment Obligations
Renter must maintain a valid payment method on file at all times. Failure to do so constitutes Non-Compliant Status.
Renter is responsible for timely payment of all rental charges, extensions, fees, taxes, reimbursements, and other amounts due under this Agreement.
All payments must be completed in full before the applicable Reservation End Time to maintain Active Rental status.

3.2 Method of Payment
Payments are accepted only through Lessor’s approved payment systems.
Payment is considered made only when a successful receipt is issued by the payment processor. Pending transactions, partial payments, screenshots, payment confirmations without receipts, or statements of intent to pay do not constitute payment.

3.3 Closed Hours (No Payments or Processing)
Bezzemi Luxury does not accept, review, approve, or process payments during designated Closed Hours.

Closed Hours include, but are not limited to:

• Fridays from 5:00 PM to Sunday at 12 AM (a 2-day payment is required every Friday before 5 PM) 

• Any additional closure dates or hours communicated in advance by text or email with required amount of days to extend to keep rental active during closure days

During Closed Hours:
(a) payments are not processed;
(b) extensions are not approved;

(c) billing issues are not reviewed; and

(d) rental status does not change.

(e) roadside assistance is limited to emergencies and must be initiated through Lessor’s designated roadside assistance provider.

(e) required payment is to be made for the amount of days of the closure and the amount of days and the closure days will be notified to Renter prior

Renter acknowledges that Bezzemi Luxury is routinely closed from Friday evening through Saturday evening, and exact reopening times may vary and will be communicated to Renter.

3.4 Closure Fee
Any attempt by Renter to submit, initiate, schedule, or request payment during Closed Hours will result in a $50 Closure Fee.
The Closure Fee applies regardless of whether the payment succeeds or fails and is assessed as an administrative charge for off-hours system interaction.
The Closure Fee is non-negotiable and is separate from late fees or other charges.
Fees are subject to adjustment based on operational costs unless expressly fixed in this Agreement.

3.5 Late Fees
A $25 late fee applies immediately once payment becomes late and may accrue daily until all outstanding balances are paid in full.
Late fees accrue independently of Closed Hours and do not pause during closure periods.
Late Fees do not constitute payments towards your CDW coverage, nor applicable programs, nor your normal rental cost. It is an admin fee to compensate Staff for administering late payments or working after business hours due to late payments, or any other administrative reason.
If a Reservation End Time occurs during Closed Hours and payment was not completed prior to closure, both the applicable late fee and Closure Fee may be assessed.
Lessor maintains regularly scheduled closure periods during which payments are not accepted. If a reservation expires during a closure period and payment was not completed prior to closure, applicable late fees and closure fees may both apply.

3.6 Sunday Reopening & Hard Cutoff
Payments may resume after reopening on Sunday at 12 AM to remain compliant and continue the rental.
Failure to pay by on Sunday by your due time results in Non-Compliant Status and authorizes Lessor to exercise remedies under this Agreement without notice.

3.7 No Waiver or Exception
Prior acceptance of late payments, courtesy reminders, or temporary leniency does not modify this Agreement or create future exceptions.
All deadlines, fees, and enforcement rights remain in effect unless expressly waived in writing by Lessor.

3.8 Refunds
All payments are non-refundable unless the Lessor expressly agrees otherwise in writing. If refunds are agreed upon in writing, the Lessor will notify Renter as to how long the refund will take to arrive to Renter.

4. EXTENSIONS

4.1 Extension Requirements
An extension of the rental term is valid only when all of the following conditions are satisfied:
(a) Full payment for the requested extension period is completed before the applicable Reservation End Time; and 
(b) An updated rental agreement, invoice, or extension document is issued by Lessor and executed by Renter.

Both conditions must be met. Payment alone does not constitute an extension.
Renter authorizes Lessor to rely on Renter’s original electronic signature for execution of extension invoices, updated agreements, or addenda related to the same reservation, without requiring a new handwritten or wet signature.
Every 12 to 30 days we update the reservation number.
Renter may choose to opt out of saved signatures by requesting it in writing.

4.2 No Implied or Automatic Extensions
No extension shall be implied or inferred by:
• Continued possession or use of the Rental Property;
• Prior course of dealing or prior leniency;
• Verbal statements, text messages, or emails requesting an extension;
• Submission of payment without execution of updated documentation; or
• Delay by Lessor in enforcement actions.

Only written confirmation issued by Lessor, combined with timely payment and executed documentation, constitutes a valid extension.

4.3 Closed Hours & Extensions

No extensions are approved, reviewed, or processed during Closed Hours.
Requests to extend made during Closed Hours do not preserve rental status and do not delay enforcement.

4.4 Effect of Failure to Extend
If Renter fails to properly extend the rental in accordance with this Agreement before the Reservation End Time:
(a) the rental immediately enters Non-Compliant Status;
(b) extension rights are forfeited;
(c) coverage may lapse;
(d) late fees may accrue; and
(e) Lessor may exercise any remedies available under this Agreement, including pause, recovery, termination, or legal enforcement, without notice.

4.5 No Partial Extensions
Partial extensions, partial payments, or split payments do not preserve Active Rental status and do not delay Non-Compliant Status unless expressly approved in writing by Lessor.

4.6 Administrative Authority
Lessor retains sole discretion to approve or deny extension requests for any reason, including but not limited to payment history, compliance, availability, insurance considerations, or operational risk.

5. AUTHORIZED USE
The Rental Property is authorized for personal use only, defined strictly as personal transportation, commuting, errands, and personal travel.
Authorized use does not include any activity performed for compensation, business purposes, commercial benefit, or platform-based services.
Renter acknowledges that coverage or program eligibility, compliance, and enforcement are determined by actual use and by statements made to law enforcement, insurers, third parties, or Lessor.

5.2 Prohibited Use
The Rental Property may not be used for, or in connection with, any of the following activities:
(a) Rideshare services, including but not limited to Uber, Lyft, or similar platforms; 
(b) Delivery services, including but not limited to DoorDash, Uber Eats, Instacart, Amazon Flex, or similar platforms; 
(c) Commercial activity, business use, or for-hire transportation; 
(d) Subleasing, lending, or allowing any unauthorized person to operate or possess the Rental Property;
(e) Illegal activity or any use that violates local, state, or federal law; 
(f) Towing, hauling, or transporting loads beyond the approved capacity or without prior written authorization; 
(g) Operating the Rental Property outside approved geographic limits; or 
(h) Any use that violates insurance requirements or increases risk to Lessor.

Any prohibited use constitutes a Material Breach of this Agreement and may void any applicable coverage or credit program.

5.3 Statements & Coverage
Renter acknowledges and agrees that statements made to law enforcement officers, insurance representatives, claims adjusters, third parties, or any other person regarding the use of the Rental Property are binding for purposes of compliance and coverage.
Intent, private understanding, or after-the-fact explanations do not alter the effect of such statements.
Any statement made outside the scope of authorized personal use may void coverage and result in immediate enforcement actions.
Renter acknowledges and agrees to the Damage Cost Credit Program (DCCP) Addendum, if selected.
Default and Voidance of DCCP:

Any violation, breach, or failure to comply with any term or condition of the Rental Agreement, including but not limited to unauthorized drivers, prohibited use, failure to provide accurate information, or misuse of the vehicle, will immediately void participation in the Damage Cost Credit Program (DCCP).
In such an event, the renter remains fully responsible for the total cost of all damages without application of any DCCP credit.

5.4 Unauthorized Drivers
Only drivers approved by Lessor and listed in the reservation or agreement are authorized to operate the Rental Property.
Allowing any unauthorized driver to operate or possess the Rental Property constitutes a Material Breach.

5.5 Effect of Unauthorized Use
Upon any unauthorized or prohibited use, Lessor may, without notice:
(a) declare the rental in Non-Compliant Status; 
(b) terminate the rental; 
(c) pause, disable, or recover the Rental Property; 
(d) deny extensions or replacements; 
(e) assess applicable fees or damages; and 
(f) pursue any legal or contractual remedies available under this Agreement.

Unauthorized use may result in permanent rental ineligibility.

6. GEOGRAPHIC LIMITS & GPS / TELEMATICS MONITORING

6.1 Authorized Geographic Area
Unless expressly approved in writing by Lessor in advance, the Rental Property is authorized for use only within the following geographic area:
• Bexar County, Texas 
• Travis County, Texas

Travel outside the authorized geographic area without prior written approval constitutes a Material Breach of this Agreement.
Unless expressly approved in writing by Lessor, the Rental Property is authorized for use within the State of Texas only.
County-level authorization applies to standard use; statewide Texas authorization applies only when expressly approved.
Out-of-state travel or towing is not permitted without prior written authorization and may require adjusted rates, insurance classification, or additional conditions.
Unauthorized travel outside Texas constitutes a Material Breach and may void coverage or credit program.

6.2 Requests for Extended or Out-of-Area Travel
Any request to operate the Rental Property outside the authorized geographic area must be submitted in advance and approved in writing by Lessor.
Approval, if granted, may include adjusted rates, additional fees, modified insurance requirements, or other conditions at Lessor’s discretion.
Lessor is under no obligation to approve out-of-area or long-distance travel.

6.3 GPS / Telematics Disclosure
Renter acknowledges and agrees that the Rental Property may be equipped with GPS tracking, telematics, immobilization technology, or similar electronic monitoring systems.

These systems may collect data including, but not limited to:

• Location

• Speed

• Mileage

• Ignition status

• Movement alerts

• Tampering alerts

Such systems are used for asset protection, recovery, compliance monitoring, and safety purposes.

6.4 Dash Cameras & Recording Devices
The Rental Property may be equipped with forward-facing or interior video recording devices, which may or may not record audio, for safety, liability, compliance, and asset protection purposes.
Renter acknowledges and consents to the presence and use of such recording devices and understands that there is no expectation of privacy within the Rental Property.
Renter is responsible for informing all passengers of the presence of recording devices.

6.5 Monitoring & Alerts
Renter acknowledges that Lessor actively monitors alerts generated by GPS or telematics systems.
Alerts indicating unauthorized travel, tampering, excessive risk behavior, or policy violations may be reviewed and acted upon without prior notice to Renter.

6.6 No Expectation of Privacy
Renter expressly acknowledges that there is no expectation of privacy with respect to the Rental Property, including its location, movement, or usage data.
Consent to GPS and telematics monitoring is a material condition of this Agreement.

6.7 Enforcement for Geographic Violations
Upon any unauthorized geographic use or telematics alert, Lessor may, without notice:
(a) place the rental in Non-Compliant Status; 
(b) pause, disable, or immobilize the Rental Property; 
(c) deny extensions or replacements; 
(d) recover or repossess the Rental Property; 
(e) assess applicable fees or damages; and 
(f) pursue any other remedies available under this Agreement.

6.8 No Waiver
Failure to immediately enforce geographic restrictions or telematics alerts does not waive Lessor’s right to enforce this section at any time.

7. CDW & INSURANCE ACKNOWLEDGMENT

7.1 Collision Damage Waiver (CDW) Scope
If Renter elects or is provided Collision Damage Waiver (“CDW”) coverage or credit program, Renter acknowledges and agrees that CDW or credit program:
(a) applies solely to physical damage to the Rental Property; 
(b) does not provide liability coverage of any kind; 
(c) does not cover bodily injury, medical expenses, or property damage to third parties; and 
(d) does not replace or substitute for personal auto insurance or non-owner liability insurance.

CDW coverage or credit program is contingent upon full compliance with this Agreement at all times.

7.2 No Liability Coverage
Renter understands and agrees that Bezzemi Luxury does not provide liability insurance coverage for Renter, passengers, or third parties.
Renter is solely responsible for any and all liability arising from the operation, possession, or use of the Rental Property.

7.3 Personal Use Requirement
CDW coverage or credit program applies only when the Rental Property is used strictly for authorized personal use as defined in this Agreement.
Any use outside the scope of authorized personal use may void CDW coverage in its entirety.

7.4 Statements & Coverage Determination
Renter acknowledges that coverage determinations are based on statements made to law enforcement, insurance representatives, claims adjusters, third parties, or any other involved persons.
Any statement made by Renter that is inconsistent with authorized personal use may result in denial or voiding of CDW coverage, regardless of intent, context, or subsequent clarification.

7.5 Duty to Cooperate
Renter agrees to cooperate fully with Lessor and any insurance administrator in the event of an accident, damage, loss, or claim, including timely submission of required documents, statements, photos, and reports.
Failure to cooperate constitutes a Material Breach of this Agreement.

7.6 No Misrepresentation
Renter agrees not to misrepresent, omit, or falsify information regarding the use of the Rental Property, the circumstances of any incident, or any facts material to coverage.
Any misrepresentation, whether intentional or not, constitutes a Material Breach and may result in immediate termination, recovery of the Rental Property, denial of coverage or credit program, and full financial responsibility for damages.

7.7 Recommendation of Separate Liability Coverage
Renter acknowledges that Lessor has advised Renter to maintain their own personal auto insurance or non-owner liability insurance policy to cover bodily injury, property damage to others, and legal defense costs.
Failure to maintain such coverage is solely Renter’s responsibility and does not create liability for Lessor.

8. ACCIDENT, DAMAGE & INCIDENT PROCEDURE

8.1 Immediate Obligations
In the event of any accident, collision, damage, theft, vandalism, weather-related incident, or other loss involving the Rental Property (“Incident”), Renter must immediately take reasonable steps to protect persons and property and comply with all applicable laws.
If there are injuries or an immediate safety risk, Renter must call 911.
Replacement vehicles or swaps are not provided following any accident, damage, or incident unless otherwise noted in writing.

8.2 Mandatory Police Response
Renter must request that law enforcement physically respond to the scene and generate an in-person police report for any Incident, including hit-and-run incidents.
Online reports, self-filed reports, delayed reports, or reports without physical law enforcement presence are not accepted.
Failure to obtain a physical police report constitutes a Material Breach of this Agreement.

8.3 Required Documentation & Photos
Renter must collect and submit the following on the same calendar day as the Incident:
(a) Clear photos of all sides and corners of the Rental Property; 
(b) Close-up photos of all visible damage; 
(c) Photos of all sides of any other involved vehicles, including license plates; 
(d) Driver’s license and insurance information of all involved parties; and 
(e) A copy of the police report or incident number once available.

All required documentation must be texted or emailed to Lessor as instructed.

8.4 Notification to Lessor
Renter must notify Lessor immediately after the Incident and cooperate fully with all instructions provided.
Failure to promptly notify Lessor may result in denial of coverage or credit program, termination of the rental, or enforcement actions.

8.5 Coverage Conditions
CDW or any other coverage or credit program is contingent upon strict compliance with this Section and all other terms of this Agreement.

Failure to comply with any requirement in this Section may result in:

(a) denial or voiding of coverage or credit program;  

(b) no replacement Rental Property;  

(c) full financial responsibility for all damages, losses, and costs; and  

(d) enforcement of all remedies available to Lessor.

Replacement vehicles or swaps are not provided following any accident or incident.

8.6 No Repairs or Admissions
Renter shall not authorize, perform, or arrange any repairs to the Rental Property without Lessor’s prior written approval.
Renter shall not admit fault, liability, or responsibility to any third party beyond providing legally required information.

8.7 Driveability Determination
Lessor retains sole discretion to determine whether the Rental Property is safe or authorized to continue operating after an Incident.
Renter may not continue operating the Rental Property if advised otherwise by Lessor.

8.8 Failure to Comply
Any failure to comply with this Section constitutes a Material Breach and authorizes Lessor to immediately terminate the rental, recover the Rental Property, deny extensions or replacements, and pursue all legal and contractual remedies.

9. RENTAL PROPERTY CONDITION, RETURN REQUIREMENTS & FEES

9.1 Condition at Pickup
Renter acknowledges that the Rental Property is received in clean, safe, and operable condition unless otherwise documented at pickup.
Pickup photos, videos, inspection reports, and system records constitute conclusive evidence of the condition of the Rental Property at the start of the rental.

9.2 Return Condition Requirement
Renter must return the Rental Property in the same condition as received, ordinary wear and tear excepted.
For purposes of this Agreement, ordinary wear and tear does not include damage, abuse, neglect, excessive dirt, odors, missing items, or misuse.

9.3 Fuel Requirement
If applicable, the Rental Property must be returned with the same fuel level as at pickup.

Failure to do so will result in a refueling charge consisting of:

(a) a $10 administrative fee; plus  

(b) the actual cost of fuel required to restore the original fuel level.

9.4 Cleanliness & Prohibited Conditions
The Rental Property must be returned clean and free of the following:
• Smoke, vaping residue, or burn marks 
• Pet hair, stains, or bodily fluids 
• Strong or artificial odors 
• Excessive dirt, mud, sand, or debris

Cleaning or remediation required beyond standard turnaround will result in assessed fees.

9.5 Missing or Damaged Items
Renter is responsible for all components of the Rental Property, including but not limited to keys, fobs, chains, interior mats, spare tires, wheel lock keys, accessories, and equipment.
Missing, damaged, or tampered items will be billed at replacement or repair cost, plus applicable administrative fees.

9.6 Improper Return
An improper return includes, but is not limited to:
(a) failure to follow return instructions; 
(b) returning the Rental Property to an unauthorized location; 
(c) leaving the Rental Property unlocked, unsecured, or unsafe; 
(d) failure to return keys, fobs, or accessories as instructed; or 
(e) abandoning the Rental Property, or
(f) failure to return the Rental Property by the Reservation End Time without approval.

Improper return may result in additional fees, recovery costs, towing charges, or enforcement actions.

9.7 Inspection & Billing
Lessor may inspect the Rental Property upon return or after recovery.
Renter authorizes Lessor to charge the payment method on file for any fees, damages, cleaning, refueling, loss, or costs identified during inspection.
Renter is solely responsible for all tolls, violations, and administrative processing fees incurred during the rental period, including tolls billed weeks or months later. Lessor may charge the payment method on file upon receipt of such notices.
Renter acknowledges and agrees that a valid debit or credit card must remain on file at all times during and after the rental period for post-rental charges, tolls, fees, and adjustments.
Inspection photos, videos, invoices, and internal records constitute sufficient documentation for billing and dispute resolution.

9.8 Liquidated Damages
Renter agrees that all fees assessed under this Section represent reasonable estimates of actual damages and costs incurred by Lessor and are agreed liquidated damages, not penalties.

9.9 No Waiver
Failure to immediately assess or collect fees does not waive Lessor’s right to enforce this Section at a later time.

9.10 Tolls, Citations, and Roadway Fees
Renter is solely responsible for all tolls, citations, and roadway fees incurred during the rental period. If unpaid, Lessor may submit affidavits or transfer liability to Renter’s legal name and assess administrative fees.

10. PAUSE, RECOVERY & REPOSSESSION OF RENTAL PROPERTY

10.1 Events Authorizing Enforcement
Lessor may, at its sole discretion and without prior notice, pause, disable, recover, immobilize, or repossess the Rental Property and incur fees if any of the following occur:
(a) Payment is late, unpaid, or disputed; 
(b) The rental enters Non-Compliant Status; 
(c) Renter violates any term of this Agreement; 
(d) Unauthorized use or geographic travel occurs; 
(e) Insurance or coverage or credit program requirements are breached; 
(f) Renter provides false, misleading, or incomplete information; 
(g) Renter stops communicating or becomes unresponsive; 
(h) Safety concerns arise; or 
(j) Contact by law enforcement regarding alleged illegal activity involving the Rental Property constitutes a safety concern and authorizes enforcement.
(k) Vehicle is parked or returned at an unauthorized drop off address

10.2 No Prior Notice Required
Renter expressly agrees that Lessor is not required to provide advance notice before exercising any enforcement action under this Section.
Lessor’s decision to delay enforcement does not waive the right to enforce at any time.

10.3 Consent to Recovery
Renter grants Lessor and its agents full permission to enter any location where the Rental Property is reasonably believed to be located, to the extent permitted by law, for purposes of recovery or repossession.
Renter waives any claim for trespass, inconvenience, loss of use, loss of income, or damages arising from lawful recovery efforts.

10.4 Law Enforcement, Tow Assistance, Evidence Hold, & Loss of Use
Renter authorizes Lessor to cooperate fully with law enforcement, courts, insurance providers, and tracking service providers, including the disclosure of rental records, location data, and identifying information, provided such cooperation is in good faith.
Renter waives any claim arising from such cooperation.
Lessor may request assistance from law enforcement, towing services, or third-party recovery providers to recover the Rental Property.
Renter acknowledges that law enforcement or tow yard authorities may retain custody of the Rental Property pursuant to applicable law, and that such custody does not relieve Renter of financial responsibility.
If the Rental Property is seized, impounded, or held by law enforcement or any governmental authority as evidence or in connection with an investigation, arrest, or alleged criminal activity involving Renter, this Agreement shall remain in full force and effect until the Rental Property is physically released to Lessor.
Renter acknowledges that Lessor has no control over the duration of any evidence hold.
Renter remains financially responsible for daily rental charges, loss of use, the administrative cost ($350), and recovery expenses for the entire period the Rental Property is unavailable, regardless of Renter’s custody status.
The parties agree that such charges represent reasonable liquidated damages and not a penalty.

10.5 Costs of Recovery
All costs associated with recovery or repossession, including towing, storage, administrative fees, and related expenses, are the sole responsibility of Renter and may be charged to the payment method on file.

10.6 Personal Property
Lessor is not responsible for loss, theft, or damage to Renter’s personal property left in or on the Rental Property.
Recovered personal items may be released only after all outstanding balances are paid, subject to applicable law, and applicable appointment made for retrieval.

10.7 Survival of Obligations
Renter’s financial obligations under this Agreement survive recovery, repossession, termination, or expiration of the rental.

11. PAYMENT AUTHORIZATION, CHARGEBACKS & DISPUTES WAIVER

11.1 Authorization to Charge
Renter authorizes Lessor to charge the payment method(s) on file for all amounts due under this Agreement, including but not limited to:
• Rental charges and extensions 
• Late fees and Closure Fees 
• Refueling, cleaning, and administrative fees 
• Damage, loss, or repair costs 
• Towing, recovery, storage, or enforcement costs 
• Any other amounts owed under this Agreement 
• Late and improper return fees
• Repossession fees
• Breach of Agreement
• Lost or unreturned items fees
• Cleaning, Smoking, Vaping, Burn Marks, or Pet Odor/Hair fees
• Unapproved Travel and Mileage outside of Bexar County Texas and Travis County Texas fees
• Item Replacement & Recalibration & Install fees

Authorization applies to charges assessed during or after the rental term.
Renter acknowledges and agrees that maintaining a valid payment method on file is a condition of this rental. Failure to maintain an active payment method constitutes Non-Compliant Status and authorizes enforcement.

11.2 Post-Rental Charges
Renter acknowledges that certain charges may not be known at the time of return and authorizes Lessor to assess and process post-rental charges once inspections, invoices, or third-party costs are finalized.
Post-rental billing may occur days or weeks after the rental ends and does not require additional authorization. This authorization applies to multiple post-rental charges arising from the same rental, including tolls, citations, or fees received after the rental has ended.

11.3 No Chargeback Agreement
Renter agrees not to dispute, reverse, or initiate a chargeback for any charge authorized under this Agreement.
Initiating a chargeback in violation of this Agreement constitutes a Material Breach.

11.4 Chargeback Consequences
If Renter initiates a chargeback, payment dispute, or reversal:
(a) the rental account may be permanently flagged or banned; 
(b) all outstanding balances become immediately due; 
(c) additional administrative or dispute handling fees may be assessed; and 
(d) Lessor may pursue collection or legal remedies.

11.5 Evidence & Documentation
Renter agrees that the following constitute valid and sufficient evidence for billing and dispute resolution purposes:
• This signed Agreement 
• Pickup and return photos or videos 
• Inspection records 
• GPS or telematics data 
• Text messages, emails, or system communications 
• Invoices, receipts, or repair estimates  

Such documentation may be submitted to payment processors, insurers, or courts.

11.6 Waiver of Dispute Claims
To the fullest extent permitted by law, Renter waives any claim, defense, or objection to charges properly assessed under this Agreement, including claims based on dissatisfaction, misunderstanding, or failure to read this Agreement.

11.7 Survival
This Section survives termination, expiration, recovery, or repossession of the Rental Property.

12. INDEMNIFICATION & LIMITATION OF LIABILITY

12.1 Indemnification
Renter agrees to indemnify, defend, and hold harmless BEZ LLC d/b/a Bezzemi Luxury, its owners, members, managers, employees, agents, contractors, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) Renter’s possession, operation, or use of the Rental Property; 
(b) Any violation of this Agreement by Renter; 
(c) Any accident, injury, death, or property damage involving the Rental Property; 
(d) Any misrepresentation or omission by Renter; or 
(e) Any third-party claim arising during or related to the rental period.

This indemnification obligation applies regardless of fault and survives termination or expiration of this Agreement.
Pursuant to 49 U.S.C. § 30106 (the “Graves Amendment”), Lessor, as the owner or lessor of the Rental Property, shall not be liable for any injury, death, or property damage arising out of the operation, possession, or use of the Rental Property during the rental period, provided Lessor is not negligent or engaged in criminal wrongdoing.

Renter acknowledges that Lessor is not vicariously liable for the acts, omissions, negligence, recklessness, or criminal conduct of Renter or any authorized or unauthorized driver.

Any claims arising from the use of the Rental Property must be brought solely against Renter and/or the driver, not Lessor.

Renter agrees not to assert or assist any claim seeking to impose liability on Lessor based solely on ownership of the Rental Property.

This federal protection preempts any contrary state or local law.

12.2 Limitation of Liability
To the fullest extent permitted by law, Lessor shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of income, loss of business, emotional distress, or loss of personal property.
Lessor’s total liability, if any, arising from or related to this Agreement or the Rental Property shall not exceed the total amount actually paid by Renter to Lessor for the rental.

12.3 No Warranty
The Rental Property is provided “as-is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose, except where prohibited by law.

12.4 Assumption of Risk
Renter voluntarily assumes all risks associated with the possession, operation, and use of the Rental Property, including risks arising from road conditions, weather, third-party actions, mechanical failure, or misuse.

12.5 Third-Party Claims
Renter acknowledges that Lessor is not responsible for the acts or omissions of third parties, including other drivers, passengers, towing providers, repair facilities, or law enforcement agencies.

12.6 Survival
This Section survives termination, expiration, recovery, or repossession of the Rental Property.

13. GOVERNING LAW, VENUE & SEVERABILITY 

13.1 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.
Disputes shall first be submitted to arbitration. Matters not subject to arbitration shall be venued in Bexar County, Texas.

13.2 Venue & Jurisdiction
Any legal action, claim, or proceeding arising out of or relating to this Agreement or the Rental Property shall be brought exclusively in the state or county courts located in Bexar County, Texas.
Renter knowingly and voluntarily consents to the personal jurisdiction and venue of such courts and waives any objection based on inconvenience, lack of jurisdiction, or improper venue.

13.3 Waiver of Jury Trial
To the fullest extent permitted by law, Renter knowingly and voluntarily waives the right to a trial by jury in any action or proceeding arising out of or related to this Agreement.

13.4 Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

13.5 Enforcement
The failure of Lessor to enforce any provision of this Agreement shall not constitute a waiver of the right to enforce such provision or any other provision at any later time.

14. ENTIRE AGREEMENT & AMENDMENTS

14.1 Entire Agreement
This Agreement constitutes the entire and exclusive agreement between Lessor and Renter regarding the rental of the Rental Property and supersedes all prior or contemporaneous agreements, representations, negotiations, understandings, or communications, whether written or oral.
No statements, promises, emails, text messages, advertisements, marketing materials, or verbal communications shall modify, supplement, or override this Agreement.

14.2 Amendments
This Agreement may be amended, modified, or supplemented only by a written document issued by Lessor and acknowledged by Renter.
No waiver, modification, or amendment shall be effective unless made in writing by Lessor. Verbal statements or informal communications shall have no legal effect.

14.3 Order of Authority
In the event of any conflict between this Agreement and any other document, message, policy summary, welcome packet, or communication, the terms of this Agreement shall control.

14.4 No Reliance
Renter acknowledges that they are not relying on any representations, promises, or statements not expressly set forth in this Agreement in entering into this rental.

14.5 Binding Effect
This Agreement is binding upon Renter and Renter’s heirs, assigns, successors, and legal representatives and shall inure to the benefit of Lessor and its successors and assigns.

15. SIGNATURES & ACKNOWLEDGMENT

15.1 Acknowledgment
By signing below, Renter acknowledges and agrees that:
(a) Renter has read and understands this Agreement in its entirety; 
(b) Renter has had the opportunity to ask questions and seek independent legal advice; 
(c) Renter agrees to be bound by all terms and conditions contained herein; 
(d) Renter accepts full financial responsibility for the Rental Property during the rental term; and 
(e) Renter understands that failure to comply with this Agreement may result in fees, termination, recovery, or legal enforcement.

15.2 Electronic Signatures
Renter agrees that electronic signatures, initials, checkboxes, or other electronic acknowledgments constitute valid and binding signatures under applicable law, including the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

15.3 Counterparts
This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, and all of which together constitute one and the same agreement.

15.4 Authority
Renter represents and warrants that they have full legal authority to enter into this Agreement and that all information provided is accurate and complete.

15.5 Effective Date
This Agreement is effective as of the date and time of Renter’s signature.