Thank you for completing Step 1 of our verification process.

Your Rental Car Service Perks & Benefits:

✅ No Hidden Fees
✅ No Credit Check
✅ Sedans and SUVs
✅ Free tire inspections
✅ Roadside Assistance
✅ Free tire replacements (up to 2)
✅ No Deposit for 1st Time Renters
✅ Clean, reliable, work-ready vehicles
✅ Unlimited Miles within SATX & ATX
✅ Daily & Weekly Long Term Rental Plans
✅ Same-day approvals for repeat renters & for some
✅ Drive for multiple gig apps (ie. Uber, Lyft, Doordash, etc)
✅ Free unlimited car washes at any Watershed Car Wash location
✅ Locally operated private rental service — not a big rental chain
✅ $50 Reward Per Successful Referral by a Current or Past Renter
✅ Free door to door mobile mechanic routine maintenance in SATX
✅ UberX, Uber Priority & Uber Comfort Eligible Vehicles (subject to availability)
✅ 3rd party rental car coverage options or use your own traditional comprehensive & collision insurance policy

Before we move forward to your:

• Reservation Confirmation,  
• Rental Agreement Signature/Initials,
• Rental Car Service Payment,
• Rental Coverage Payment Proof,
• and Pickup Instructions,

please review the below key terms and expectations for your rental for a smooth service experience.

🔑 PICKUP ADDRESS & REQUIREMENTS

The full pickup address is provided via email after your rental payment(s) is completed. (IF ADDRESS CHANGES FOR ANY REASON, YOU WILL RECEIVE A TEXT WITH AN UPDATE)

📍 Nearby Landmark:  

H-E-B Plus
9238 N Loop 1604 W, San Antonio, TX 78249

Before pickup and for any applicable rental agreement extensions & renewals:

• Your payment invoice will be emailed after your signature/initials are complete.
• Your completed signature must match your driver’s license. We will re-email the rental agreement for you to re-sign and re-initial before pickup if signature and initials are not successful.
• Your completed initials must legibly include the first letter of your first, middle (if applicable) and last name.

For pick up:

• Please bring your valid driver’s license
• Please text us when you are approximately 15 to 30 minutes away so a representative can meet you on time.
• At pickup, we will take a quick confirmation photo that may be added to your rental agreement photos section, showing:
  
  • Your face  
  • Your driver’s license  
  • The vehicle's license plate 
• *We may also ask you to open your applicable gig app to show the representative your profile and earnings in person confirmation.
• Any applicable Pickup & Dropoff Photos (ie. Pickup Verification, odometer, next oil change windshield sticker) may be added to your rental agreement pre/post pickup/dropoff)
  
• Vehicle Walkthrough
• Key handoff

 

⏭️ EXTENSIONS & RENEWALS REQUIREMENTS

To continue and extend your rental:

• Text us "EXTEND" and your new end date
• Then you may be asked to re-sign and/or re-initial your rental agreement
• Once your rental agreement is signed & initialed, your extension payment invoice will be emailed to you
• Pay your extension invoice to avoid sevice interruptions and fees.
• Once your extension invoice is paid, your service wil remain active.

Reservation renewals are required for long term renters who rent past 31 days.

For renewals past 31 days you will be required to sign and initial a new rental agreement.

 

🏁 DROPOFF CHECKLIST

https://bezzemiluxury.com/pages/dropoff-checklist

• Please ensure the fuel level is returned to the same level as when the vehicle was provided to you.
• Please ensure the vehicle is returned in the same general cleanliness condition as when it was provided to you.
• You may check out anytime before your reservation end time (see your emailed rental agreement).
  Simply text us approximately 15 minutes before you arrive at the drop-off location so we know you're approaching.
• Once parked at the drop-off location, text us a photo of the odometer showing gas level and mileage.
• Check for belongings.
• Roll up all windows.
• Text us interior photos (front and back seats and floors, and trunk)
• Turn off the engine and all lights.
• open driver door slightly then lock all doors.
• Place key & key chain inside the small black bag in middle console before exiting the vehicle.
• Ensure all doors & trunk are locked.
• Text us photos of all 4 sides of exterior.
• Once everything above is completed, please text us "CHECKED OUT"

💳 RESERVATION, PAYMENTS, EXTENSIONS, SIGNATURES & COVERAGE

Your reservation and rental vehicle are officially secured only after payment has been successfully completed using a credit or debit card in your legal name.

To avoid service interruptions and fees, please follow these payment guidelines:

• Payment methods must match your legal name matching your driver’s license. Using someone else’s payment method at any time during your rental is restricted and not permitted.
• No extensions without prepayment of your rental rate and qualifying rental car coverage
• Payments made during company closure periods may incur a $50 Closure Admin Fee  
• Weekly payment options are available to help avoid closure fees  
• If payment cannot be completed, the vehicle must be returned by the reservation end date/time to avoid service interruption and fees
• If an emergency affects your ability to pay or return the vehicle, please contact us immediately so we can coordinate a solution together swiftly.
• Be sure your signature looks exactly the same as your driver's license signature. If not, we will re-email the rental agreement for you to re-sign and re-initial. 

⚠ IMPORTANT FEES

The following are some of the most common avoidable charges:

• Late Return: $50 + daily rate  
• Late Rental Payment: $25 per day that the payment is late or if balance is not fully paid
• Late Rental Agreement Signatures & Initials: $10 per day that the signature and/or initials are late.
• Late Rental Coverage Payment: $10 per day that the payment proof is provided late
• Maintenance No-Show Fee: $25 may apply if the vehicle is not made available as scheduled for maintenance
• Refuel Fee: $10 + fuel cost  
• Smoking / Vaping / Pet Hair / Odor: $500  
• Excessive Dirt/Pet Hair: $450+ 
• Lost Key Items: $25 each  (not limited to: key chain, black small key bag, tires, tire lock, tire items, etc)
• Improper Return / Agreement Breach: $150  
• Recovery / Replacements / Repo Fee: Varies by distance and recovery requirements

*Unpaid balances or unresolved fees may affect future rental eligibility, cause a vehicle system pause, and may cause service interruption.

🛡 RENTAL COVERAGE OPTIONS

Bezzemi Luxury does not provide insurance. Renters are responsible for obtaining their own qualifying insurance coverage.

You may:

• Use your own qualifying traditional insurance (ie. All State, Geico, Progressive, State Farm, Farmer’s Insurance) or qualifying credit card coverage  (ie. AMEX, Chase)
• Purchase approved third-party rental coverage from 
  • Bonzah.com for commercial/gig/rideshare/delivery use (Uber, Lyft, Doordash, etc.)
  • RentalCover.com or WithHugo.com for non-commercial/gig/rideshare/delivery use.
• Coverage requirements and approximate pricing are provided by the respective 3rd party company. 

If using your own insurance:

• A declarations page is required to be emailed to us at rep@bezzemiluxury.com for verification (found in your online portal’s documents section)
• Bez LLC, 10127 Morocco Street, San Antonio Texas is required to be added to your policy as a Loss Payee and Interested Party
• Coverage must be verified before approval  
• Rideshare/delivery use must be allowed on your policy if applicable

🚗 VEHICLE USE GUIDELINES & REMINDERS

• No tampering with vehicle equipment or monitoring systems. 
• Please call us for any and all maintenance & repairs.  
• Local use driving only (San Antonio Texas / Austin Texas) unless written approval is given  
• No toll road usage permitted. If toll charges or traffic fees are received during your rental, responsibility will transfer directly to you. 
• No smoking or vaping inside the vehicle
• Communication and cooperation are required throughout the rental period
• Call or text immediately if you are in an accident or the vehicle is damaged for documentation, and possible vehicle swap,
• Bezzemi Luxury is not responsible for rideshare or delivery app account suspensions

⚠️ LONG TERM RENTERS & MAINTENANCE 

• Monthly Mileage Check-In: Long-term renters are required to submit a clear photo of the vehicle’s
  • full odometer/dashboard display once per month, showing the current mileage and any applicable dashboard warning lights.
  • and all 4 sides of the vehicle's exterior
• Approved Maintenance & Repairs Only: All maintenance, inspections, and repairs must be completed by a Bezzemi Luxury-approved mechanic or service provider, unless otherwise authorized by Bezzemi Luxury in writing.
• Maintenance Appointments: Renters are responsible for making the vehicle available for all scheduled maintenance appointments. A $25 Maintenance No-Show Fee may apply if the vehicle is not made available as scheduled.
• If You Cannot Be Present: For vehicles equipped with remote unlocking, you may be permitted to leave the vehicle key inside the center console and lock the vehicle. With prior coordination, a Bezzemi Luxury representative can remotely unlock the vehicle so the approved mechanic can access the key and complete the scheduled service.
• Communication Required: If you need to reschedule or will be unavailable for a maintenance appointment, please contact Bezzemi Luxury before the scheduled appointment time so alternative arrangements can be made.

♻️ REPEAT RENTER STEPS

Just a heads up that after receiving your official approval, completing onboarding, and successfully completing your first rental with us, re-booking is a breeze! Here are the Repeat Renter steps in this exact order if your email, phone number, and driver's license remain the same:

✅ AUTHORIZATION REQUIRED

To move forward with your reservation, please reply to this email as a standalone message with:

I have reviewed and understood the key terms and authorized the initial rental charge, and applicable recurring rental payments and extensions as outlined.

Once received, we will send 3 separate emails:

• Your Rental Reservation Confirmation  
• Rental Agreement for signature/initials  
• Your payment invoice

Our goal is to provide a smooth, reliable, and flexible rental experience for every renter.

Thank you for being the best part of Bezzemi Luxury! 

We appreciate your business.

Safe travels.

(Reply "STOP" to stop messages via email or text.)

--
Bezzemi Luxury
rep@bezzemiluxury.com
Private Local Car Rental Company
Serving San Antonio & Austin Texas
www.bezzemiluxury.com

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