Thank you for completing our Rental Car Application as part of the verification process.

Your Rental Car Service Perks & Benefits:

✅ No Hidden Fees
✅ No Credit Check
✅ Free tire inspections
✅ Roadside Assistance
✅ Long Term Rentals
✅ Sedans and SUVs (if available)
✅ Free tire replacements (up to 2)
✅ No Deposit for 1st Time Renters
✅ Clean, reliable, work-ready vehicles
✅ Unlimited Miles within SATX & ATX
✅ Same-day approvals for repeat renters & for some
✅ Drive for multiple gig apps (ie. Uber, Lyft, Doordash, etc)
✅ Free unlimited car washes at any Watershed Car Wash location
✅ Locally operated private rental service — not a big rental chain
✅ $50 Reward Per Successful Referral by a Current or Past Renter
✅ Free door to door mobile mechanic routine maintenance in SATX
✅ Long-Term Car Rentals for Rideshare, Delivery & Courier Drivers
✅ UberX, Uber Priority & Uber Comfort Eligible Vehicles (subject to availability)
✅ Daily & Weekly payment options (3-Day Minimum for First-Time Bezzemi Luxury Renters)
✅ 3rd party rental car coverage suggested options (or use your own traditional comprehensive & collision

Please review the below key terms, payment requirements and expectations for your rental for a smooth service experience, before we move forward to your:

• Reservation Confirmation,  
• Rental Agreement Signature/Initials,
• Rental Car Service Payment,
• Rental Coverage Payment Proof,
• and Pickup Instructions,

 📞📱💬 CONTACT

Bezzemi Luxury
Billing - clients@bezzemiluxury.com
General - rep@bezzemiluxury.com
General & Rental Inquiries Text or Call: 1-361-420-7863
For Emergencies Text or Call: 1-800-207-9868

Business Hours:
Monday to Thursday 9am-10pm
Friday 9am-5pm
Saturday and Sunday CLOSED

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📍 OUT OF STATE LICENSE AND LOCATION VERIFICATION

If required by approval team for complete location verification or if your driver's license is out of state, you may be required to email or text a document or screenshot of a utility bill:

• water,
• energy,
• internet
• or phone 

The bill must show:

• the date the bill was sent to you no more than 60 days old,
• your current local address,
• and your full name.

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🔑 PICKUP ADDRESS & REQUIREMENTS

Pickup and Dropoff is only in San Antonio Texas.

The full pickup address is provided via email after your rental payment(s) is completed. (IF ADDRESS CHANGES FOR ANY REASON, YOU WILL RECEIVE A TEXT WITH AN UPDATE)

📍 Nearby Landmark:  

H-E-B Plus
9238 N Loop 1604 W, San Antonio, TX 78249

Before pickup and for any applicable rental agreement extensions & renewals:

• Your payment invoice will be emailed after your signature/initials are complete.
• Your completed signature must match your driver’s license. We will re-email the rental agreement for you to re-sign and re-initial before pickup if signature and initials are not successful.
• Your completed initials must legibly include the first letter of your first, middle (if applicable) and last name.

For pick up:

• Please bring your valid driver’s license
• Please text us when you are approximately 15 to 30 minutes away so a representative can meet you on time.
  
• At pickup, we will take a quick confirmation photo that may be added to your rental agreement photos section, showing:
  
  • Your face  
  • Your driver’s license  
  • The vehicle's license plate 
• *We may also ask you to open your applicable gig app to show the representative your profile and earnings in person confirmation.
  
• Any applicable Pickup & Dropoff Photos (ie. Pickup Verification, odometer, next oil change windshield sticker) may be added to your rental agreement pre/post pickup/dropoff)
  
• Vehicle Walkthrough
• Key handoff

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⏭️ EXTENSIONS, RENEWALS & COVERAGE

To continue and extend your rental:

• Text us "EXTEND [number] DAYS". For example:
  • EXTEND 4 DAYS
• Then you may be asked to re-sign and/or re-initial your rental agreement
• Once your rental agreement is signed & initialed, your extension payment invoice will be emailed to you
• Pay your extension invoice to avoid service interruptions and fees.
• Once your extension invoice is paid, your service will remain active.

Coverage Does Not Extend Your Rental

• Extending or renewing your insurance, collision damage coverage, or other rental coverage does not extend your Bezzemi Luxury reservation.

• Your rental is only extended after the applicable Bezzemi Luxury rental extension invoice has been paid in full and the extension has been confirmed.

• Please ensure both your rental period and required coverage remain active for the entire time the vehicle is in your possession.

• To avoid the Late Return Fee, please either:

• 1- Return the vehicle by your reservation end date and time; or

• 2- Pay the extension invoice before your reservation end date and time if you need additional rental time.

RentalCover.com Coverage — NON-Gig/Commercial Renters

If you choose RentalCover.com for your required non-gig/commercial coverage:

• Must be at least 19 years old to use Bonzah.

Bonzah.com Coverage — Gig/Commercial Renters

If you choose Bonzah.com for your required gig/commercial coverage:

• Must be at least 21 years old to use Bonzah. 
• Bonzah coverage is issued in 24-hour periods and follows the start and end time of your Bezzemi Luxury rental agreement.
• Example: If your Bezzemi Luxury rental period is 10:00 AM Monday through 10:00 AM Tuesday, your 24-hour Bonzah coverage should cover that same rental period.
• Your Bonzah coverage must remain active for the entire time the vehicle is in your possession.
• If extending your rental, you must extend your Bonzah coverage before your current coverage expires to prevent a lapse in coverage.
• Extending or purchasing additional Bonzah coverage does not extend your Bezzemi Luxury reservation. Your rental is only extended after the applicable Bezzemi Luxury extension payment has been completed and the extension confirmed.
• Your Bezzemi Luxury rental period and Bonzah coverage period must remain aligned and active at all times.
• Coverage confirmation must be emailed directly from Bonzah to rep@bezzemiluxury.com. Renter-submitted screenshots or photos are not accepted as proof of coverage.

Example:
BL Rental: Sept. 29 at 10:00 AM → Sept. 30 at 10:00 AM
Bonzah Coverage: Sept. 29 at 10:00 AM → Sept. 30 at 10:00 AM

Reservation and signature/initial renewals are required for long term renters who rent past 31 days.

For renewals past 31 days you will be required to sign and initial a new rental agreement.

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🏁 DROPOFF CHECKLIST

https://bezzemiluxury.com/pages/dropoff-checklist

• Please ensure the fuel level is returned to the same level as when the vehicle was provided to you.
• Please ensure the vehicle is returned in the same general cleanliness condition as when it was provided to you.
• You may check out anytime before your reservation end time (see your emailed rental agreement). Simply text us approximately 15 minutes before you arrive at the drop-off location so we know you're approaching.
• Once parked at the drop-off location, text us a photo of the odometer showing gas level and mileage.
• Check for belongings.
• Roll up all the windows.
• Text us interior photos (front and back seats and floors, and trunk).
• Turn off the engine and all lights.
• open the driver door slightly then lock all doors.
• Place the key & key chain inside the small black bag in the middle console before exiting the vehicle.
• Ensure all doors & trunk are locked.
• Text us photos of all 4 sides of the exterior.
• Once everything above is completed, please text us "CHECKED OUT"

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💳 RESERVATIONS, PAYMENTS, EXTENSIONS, SIGNATURES & COVERAGE

Your reservation and rental vehicle are officially secured only after payment has been successfully completed using a credit or debit card in your legal name.

To avoid service interruptions and fees, please follow these payment guidelines:

• Payment methods must match your legal name matching your driver’s license. Using someone else’s payment method at any time during your rental is restricted and not permitted and may interrupt your rental service.
  
• No extensions without prepayment of your rental rate and qualifying rental car coverage
• 3 day payment and coverage required every Friday by 5pm or by the renter's reservation end date & time (whichever comes first). We are closed every Saturday and Sunday. f your reservation is not already paid through Monday, a minimum 3-day rental payment will be required by 5:00 PM each Friday to ensure your reservation remains paid through our Saturday and Sunday weekly closure.
• Payments made during company closure periods may incur a $50 Closure Admin Fee  
• Weekly payment options are available to help avoid closure fees  
• If payment cannot be completed, the vehicle must be returned by the reservation end date/time to avoid service interruption and fees
• If an emergency affects your ability to pay or return the vehicle, please contact us immediately so we can coordinate a solution together swiftly.
• ANSWERS TO COMMON QUESTIONS 

  • Cost of required coverage is not included.

  • 3-day minimum payment is required to start.

  • 3-day minimum payment is required every Friday if paying on a daily schedule.

  • Weekly payments are due every Wednesday (subject to change annually). If your rental begins on a day other than Wednesday, you may pay a prorated amount for the days leading up to the upcoming Wednesday, then begin your regular weekly payment schedule that Wednesday.

  • With each new payment schedule, the system may generate a new reservation requiring a new Rental Agreement to be signed and initialed. When you transition to a different payment schedule, you may receive a new Rental Agreement to complete. If one is required, we'll let you know well in advance and send you the instructions.

  • Any applicable remaining fee (late, admin, etc) balances must be paid in full by Fridays at 5:00 PM to avoid interruption of your rental service. If at any point during the week you’re unable to resolve the remaining balance and need to return the vehicle, please let us know. We can arrange to meet you at our drop-off location to retrieve the vehicle.

  • Common Fees
    Closure Admin Fee: A $50 Closure Admin Fee applies each time an invoice is paid during our closure period. Bezzemi Luxury is closed every Friday at 5:00 PM through Monday at 9:00 AM.

    Late Fees: A $25 per-day late fee applies to each rental payment received after its due time. An additional $25 per-day late fee applies when required proof of third-party rental collision coverage is received late, if applicable.

    Example: If your payment is due Friday at 5:00 PM and is received at 5:01 PM, the following may apply:

    • $50 Closure Admin Fee
    • $25 Late Rental Payment Fee
    • $25 Late Coverage Proof Fee, if applicable

    Total fees: $75, or $100 if the Late Coverage Proof Fee also applies.

    If you have a traditional full-coverage insurance policy (such as State Farm, Progressive, etc.) that has been verified by Bezzemi Luxury, the $25 Late Coverage Proof Fee does not apply. However, if your traditional insurance coverage lapses or is canceled during your rental, your rental service may be interrupted and the vehicle may be required to be returned immediately until qualifying coverage is restored and verified.

    These fees are in addition to your normal rental charges.

• Be sure your signature looks exactly the same as your driver's license signature. If not, the agreement will be re-emailed for you to re-sign and re-initial.

🚗 HOW TO READ YOUR RENTAL INVOICE & AVOID WEEKEND FEES

We want to make your rental extensions and payment deadlines as easy to understand as possible.

📸 PLEASE SEE THE ATTACHED EXAMPLE INVOICE PHOTO.

🔵 BLUE ARROW = AMOUNT TO PAY

This shows the total amount you owe to extend your rental.

🔵 BLUE CIRCLE = RENTAL END DATE & TIME

This shows the exact date and time your rental will end once that invoice is paid and your extension is confirmed.

Example: In the attached photo, paying the $158 invoice would extend the reservation through Saturday, October 10, at 5 PM.

IMPORTANT: Always check the blue-circled date BEFORE paying to make sure your invoice covers all the days you need, especially during weekend closures.

⚠️ WEEKEND CLOSURE & PAYMENT DEADLINES

Bezzemi Luxury is CLOSED every Friday at 5 PM through Monday at 9 AM.

✅ PAY EARLY: You may request and pay for additional rental days anytime before your payment deadline. You do not have to wait until Friday.

✅ FRIDAY PAYMENT CUTOFF: To avoid weekend extension fees, pay enough days to extend your rental through at least Monday at 9 AM before Friday at 5 PM, or before your current reservation ends, whichever comes first.

✅ AVOID THE $50 CLOSURE ADMIN FEE: Pay for your weekend extension before the deadline. Extension payments made during closure days are subject to a $50 Closure Admin Fee per day on which payment is made.

🚨 IF YOUR RENTAL ENDS FRIDAY

• Friday at 2 PM: Pay your extension or return the vehicle by 2 PM.

• Friday at 5 PM: Pay your extension or return the vehicle by 5 PM.

If you cannot pay for the weekend extension, you must return the vehicle by your reservation end time or Friday at 5 PM, whichever comes first.

⚠️ IF YOUR RENTAL ENDS SATURDAY OR SUNDAY

You have 3 options:

1. ✅ PAY EARLY & AVOID THE $50 FEE

Pay before Friday at 5 PM for enough additional rental days to extend through at least Monday at 9 AM.

2. ✅ RETURN ON TIME

If you do not wish to extend, simply return the vehicle by your already-paid Saturday or Sunday reservation end date and time.

No Closure Admin Fee applies for an on-time return.

3. 💰 PAY DURING OUR CLOSURE

If you choose to extend on Saturday or Sunday, you must pay enough rental days to cover your reservation through at least Monday at 9 AM, plus a $50 Closure Admin Fee for each closure day on which you make an extension payment.

Examples:

• Pay on Saturday only = $50 Closure Admin Fee.

• Pay on Sunday only = $50 Closure Admin Fee.

• Pay on both Saturday and Sunday = $100 total in Closure Admin Fees.

The $50 Closure Admin Fee does not replace rental payments or waive any applicable late fees.

📲 HOW TO REQUEST MORE DAYS

Simply text us:

EXTEND [# OF DAYS]

Example: EXTEND 4 DAYS

We'll prepare your invoice showing the total amount owed and your new reservation end date and time.

IMPORTANT REMINDERS:

• Please request your rental extension well in advance of your reservation end date and time, as last-minute requests do not guarantee timely invoice delivery, and Bezzemi Luxury is not responsible for delays resulting from late requests or any applicable late fees.

• Your rental is only extended after your invoice is paid and the extension is confirmed.

• Your rental and required collision/damage coverage must remain active for the entire time the vehicle is in your possession.

• Paying for or renewing collision/damage coverage does NOT extend your Bezzemi Luxury reservation.

📧 This explanation and example invoice will also be emailed to you for future reference.

🌐 You can review our updated Key Terms and example invoice anytime here:

https://bezzemiluxury.com/pages/key-terms

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⚠️ IMPORTANT FEES

If your phone is inoperable or hinders you from making payments, signing/initialing agreements, extending service/coverage, it is best to return the vehicle immediately to avoid the most common avoidable charges below.

• Late Return: $25 + your daily rate 
• Late Rental Payment: $25 per day that the payment is late or if balance is not paid in full
• Late Rental Coverage Payment & Proof: $25 per day that the payment proof is provided late
  
• Late Rental Agreement Signatures & Initials: $25 per day that the signature and/or initials are late.
  
• Maintenance No-Show Fee: $25 may apply if the vehicle is not made available as scheduled for maintenance
• Refuel Fee: $10 + fuel cost  
• Smoking / Vaping / Pet Hair / Odor: $500  
• Excessive Dirt/Pet Hair: $450+ 
• Lost Key Items: $25 each  (not limited to: key chain, black small key bag, tires, tire lock, tire items, etc)
• Improper Return / Agreement Breach: $150  
• Recovery / Replacements / Repo Fee: Varies by distance and recovery requirements

*Unpaid balances or unresolved fees may affect future rental eligibility, cause a vehicle system pause, and may cause service interruption.

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🛡 RENTAL COVERAGE OPTIONS

Bezzemi Luxury does not provide insurance. Renters are responsible for obtaining their own qualifying insurance coverage.

You may:

• Use your own qualifying traditional insurance (ie. All State, Geico, Progressive, State Farm, Farmer’s Insurance) or qualifying credit card coverage  (ie. AMEX, Chase)
• Or purchase approved third-party rental coverage from
  • Bonzah.com for commercial/gig/rideshare/delivery use (Uber, Lyft, Doordash, etc.)
  • RentalCover.com or WithHugo.com for non-commercial/gig/rideshare/delivery use.
• Coverage requirements and approximate pricing are provided by the coverage provider. 

If using your own insurance:

• A declarations page is required to be emailed to us at rep@bezzemiluxury.com for verification (found in your online portal’s documents section)
• Bez LLC, 10127 Morocco Street, San Antonio Texas is required to be added to your policy as a Loss Payee and Interested Party
• Coverage must be verified before approval  
• Rideshare/delivery use must be allowed on your policy if applicable. A rideshare/delivery endorsement may need to be added to your policy to adequately cover the rental in case of collision and.or damages.

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🚗 VEHICLE USE GUIDELINES & REMINDERS

• No tampering with vehicle equipment or monitoring systems. 
• Please call us for any and all maintenance & repairs. Please do not conduct any maintenance nor repairs to the vehicle.
• Local use driving only (San Antonio Texas / Austin Texas) unless written approval is given  
• No toll road usage permitted. If toll charges or traffic fees are received during your rental, responsibility will transfer directly to you. 
• No smoking or vaping inside the vehicle
• Communication and cooperation are required throughout the rental period
• Call or text immediately if you are in an accident or the vehicle is damaged for documentation, and possible vehicle swap,
• Bezzemi Luxury is not responsible for rideshare or delivery app account suspensions

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🛠️ LONG TERM RENTERS & MAINTENANCE

• Monthly Mileage Check-In: Long-term renters are required to submit a clear photo of the vehicle’s
  • full odometer/dashboard display once per month, showing the current mileage and any applicable dashboard warning lights.
  • and all 4 sides of the vehicle's exterior
• Approved Maintenance & Repairs Only: All maintenance, inspections, and repairs must be completed by a Bezzemi Luxury-approved mechanic or service provider, unless otherwise authorized by Bezzemi Luxury in writing.
• Maintenance Appointments: Renters are responsible for making the vehicle available for all scheduled maintenance appointments. A $25 Maintenance No-Show Fee may apply if the vehicle is not made available as scheduled.
• If You Cannot Be Present: For vehicles equipped with remote unlocking, you may be permitted to leave the vehicle key inside the center console and lock the vehicle. With prior coordination, a Bezzemi Luxury representative can remotely unlock the vehicle so the approved mechanic can access the key and complete the scheduled service.
• Communication Required: If you need to reschedule or will be unavailable for a maintenance appointment, please contact Bezzemi Luxury before the scheduled appointment time so alternative arrangements can be made.

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♻️ FIRST TIME RENTER STEPS (Or renters needing ID re-verification due to a changed driver's license, phone number, or email)

• Step 1 - Apply + Verify Profile & ID
  
  • Rideshare / Delivery Drivers Apply Here
    • Required Rideshare/Delivery Driver Profile and 4-week latest earnings (no matter how long ago) Photos Proof. Example Video.
  • After initial review is complete, we email you your private pre-approval link to review, that contains important information and instructions for renting with Bezzemi Luxury.
  • Then after you review the contents of the email and link, complete your secure 5 minute online custom Final ID Verification link sent to you via text during business hours to complete (license + photo + phone + email)
• Step 2  - Review Key Terms + Sign + Pay
  • Review key terms then reply with the yellow highlighted standalone terms & payment authorization message, to the email we send you
  • After your authorization standalone terms & payment authorization message is received, we will then send your Reservation Confirmation Email
  • Sign and Initial Rental Agreement 
  • Rental Invoice Emailed
  • Email or Text proof of your rental car coverage (Bonzah.com if for commercial use or RentalCover.com or WithHugo.com for non-commercial use. Please request approval to use a different 3rd party rental car coverage company)
• Step 3 - Pickup
  • Pickup & Dropoff Instructions emailed
  • At the picup location, conduct a vehicle walk-through
  • take a pickup confirmation photo showing:
    • the rental vehicle's license plate
    • your driver's license held to your face
    • This photo may be added to the photo section of your rental agreement
      
  • Key hand off

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♻️ RETURNING RENTER STEPS

✅ AUTHORIZATION REQUIRED

To move forward with your reservation, please reply to this email as a standalone message with:

I have reviewed and understood the key terms and authorize the initial rental charge, and applicable recurring rental payments and extensions as outlined.

Once received, we will send 6 separate emails:

• Rental Reservation Confirmation  
• Rental Agreement for signature/initials  
• Quick important instructions for signing and initialing your Rental Agreement
• Payment invoice
• Quick important instructions for paying for your Rental Reservation
• Pickup, Extensions, & Dropoff Instructions

Our goal is to provide a smooth, reliable, and flexible rental experience for every renter.

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Thank you for being the best part of Bezzemi Luxury! 

We appreciate your business.

Safe travels.

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Bezzemi Luxury
Private Local Car Rental Company
Serving San Antonio & Austin Texas

Billing - clients@bezzemiluxury.com
General - rep@bezzemiluxury.com
General & Rental Inquiries Call or Text: 1-361-420-7863
For Emergencies Call or Text: 1-800-207-9868
www.bezzemiluxury.com

Hours:
Monday to Thursday 9am-10pm
Friday 9am-5pm
Saturday and Sunday CLOSED

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